Protection sold at the counter, serviced for years after.
Three programme types, each built for a channel that sells at the point of sale and needs the claims to work long after the sale.
Motor extended warranty — new and used
Mechanical and electrical breakdown cover that starts where the manufacturer's warranty ends, or covers a used vehicle that has none. Sold by the dealer at delivery; administered by eClaim from the first breakdown call to the repairer's invoice.
Mobile phone insurance
Accidental damage, liquid damage and theft cover sold with the handset. Fast claims matter more here than anywhere else: a customer without a phone will not wait a fortnight. Our operation is built around same-day decisions and repair or replacement through a managed network.
Brown and white goods extended warranty
Televisions, audio, computers, refrigerators, washing machines, air conditioners and the rest of the home — extended warranty sold by the retailer, with in-home or workshop repair coordinated by us and a replacement when repair is not economic.
What comes with every programme
| At the point of sale | Plain-language terms, a registration flow that takes a minute, and sales-floor training so the product is sold correctly. |
|---|---|
| During the term | A live customer service line, a managed repair network, authority limits agreed with the underwriter, and turnaround targets we report against. |
| For the underwriter | Claims bordereaux, loss-ratio reporting by channel and product, and early warning when a model, a store or a repairer is out of line. |
| For the channel partner | Attachment-rate and complaint reporting, so the programme earns its place on the counter. |