The specialists behind the claim.
eClaim runs claims administration and customer service for insurers, retailers and dealers in Vietnam — motor, phone and appliance warranty and device insurance. And for policyholders and their brokers, we prepare and pursue large or contested claims — based in Singapore and Ho Chi Minh City, and delivered remotely wherever the claim sits.
Three things, done properly.
Claims administration for programmes
We act as third-party administrator: we receive the claim, check it against the policy or warranty terms, arrange repair or replacement, settle within the authority you give us and report every file back to you.
How the TPA service works →Warranty and device programmes
Extended warranty for new and used motors, mobile phone insurance, and extended warranty for brown and white goods — designed for the point of sale and serviced for the life of the contract.
The programmes →Claims preparation for policyholders
For a business with a large property or business-interruption claim that has slowed, been cut, or gone quiet: we read the policy, rebuild the claim, and deal with the adjuster on your behalf until it is paid.
Is your claim being handled properly? →A programme is only as good as its claims experience.
Customers do not remember the brochure. They remember the day the phone broke, the gearbox failed or the fridge stopped — and whether someone answered, understood the terms, and fixed it. That is the part we run.
- Terms applied as written. Every claim is checked against the actual policy or warranty wording, not a summary.
- A person, not a queue. A staffed customer service team handles calls and messages in Vietnamese and English.
- One register. Every claim, its status, its cost and its decision trail in one place you can see.
- Registered and certified. A Vietnamese company registered for risk and loss assessment and claim settlement, with staff holding the Ministry of Finance certificate in claim settlement support.
Tell us what you need to run — or what you need to get paid.
A short conversation is enough to tell you whether we are the right fit and what it would take.